Subscription FAQs

The Adirondack Explorer made some updates in December 2023!

Here’s what you need to know about handling your Explorer subscription online:

Where can I purchase a subscription?

To purchase a subscription on the Explorer website, click the “Subscribe” button in the upper right corner of the page:

Here, you will be able to select the type of subscription that you want to purchase: Print, Mobile App or All Access Pass (combination of Print + Mobile). You will then be brought to a page that will prompt you to enter your name, address, email & payment information.

Where can I renew an existing subscription?

Click the “Subscribe” button in the upper right corner of the Explorer home page. Then, below the three subscription offers, click the link that reads “Click here to log in to your account”.

All you need to log into your online account is your Account Number (the 8-digit number located on your magazine label) and your Zip Code. 

NOTE: If you have a seasonal address on file, you must use the zip code of the address that is currently active in order to log into your account. 

What if I don’t know my Account Number?

If you don’t know your subscription Account Number, click the link below the “Log In” button that reads “Don’t know your account number?”

Here, you can enter the email address associated with your subscription. This will send an email to you directly with your Account Number so that you can log into your account and manage your subscription. 

NOTE: If you receive an error message that reads “Sorry, we could not find your account number, this means that your email address has not been associated with your subscription. Please reach out to us directly at [email protected] or 518-891-9352 x1020 and we will happily assist you. 

What can I see in my online account?

Your online subscription account is where you will find information about your personal details (shipping address, email, phone number, etc.), how many issues remain on your subscription, the final magazine you will receive before your subscription expires, and your order history. When you log into this account, you will be able to alter any of these personal details, renew your subscription, place a hold on your subscription shipments, and buy a gift subscription. 

How do I edit my payment method? 

You can manage your current payment method within your account (see “Where can I renew an existing subscription?” above for more detailed account access instructions). You will have the option to turn automatic renewal off/on for your subscription as well as update the card information that is used for the scheduled renewals. Once logged into your account, click “Update Card”: 

A box will appear and allow you to enter new credit card information. Once you have added all the information (card number, expiration date & CVC code), click “Update Card” to save.

NOTE: PayPal is an option for online checkout, but subscriptions will not automatically renew if you use a PayPal account for checkout.

How do I edit my shipping address? 

Log into your subscription account (see “Where can I renew an existing subscription?” above for more detailed account access instructions) and click “Change” to the right of your current shipping address. This will allow you to update your name, shipping address, email & phone number. Click “Save” when finished. 

Can the Explorer ship to my seasonal address?

Yes! You can add multiple addresses to your online subscription account. To do so, log into your account (see “Where can I renew an existing subscription?” above for more detailed account access instructions) and click “Add Address” under your current shipping address. Enter the relevant address details and select the date when your magazine deliveries should be sent to the alternate address. Selecting the “Reactivate Every Year” checkbox will ensure that your seasonal address switch happens on an annual basis.

NOTE: Your subscription address reactivation date should be set 30 days prior to when you expect to be at the residence – this will account for the timing of when the Explorer shares mailing data with the printers. (i.e. If you want to receive the May/Jun issue at a particular address, set the reactivation date as April 1st.)

IMPORTANT: You will also need to add a reactivation date for your primary address. To do so, click “Change” next to the address, add the date when it should be reactivated, select the “Reactivate Every Year” checkbox and click Save.

You can manually switch the active address in your account by clicking the double arrow switch icon next to the address that is currently inactive. 

Note: Manually switching the address in this manner will remove any previous activation date that had been set on that specific address.

Where can I see my past purchases?

Log into your subscription account (see “Where can I renew an existing subscription?” above for more detailed account access instructions) and click the “Order History” tab under your Account Number. Here, you will see a list of your past orders. Each order will have a linked Receipt link; click to view, print or download as a PDF.

How do I put a hold on my subscription?

Log into your subscription account (see “Where can I renew an existing subscription?” above for more detailed account access instructions) and click “Hold Subscription” under your subscription expiration date. This will change the subscription status to “On Hold” until the hold has been removed. You can remove the hold and resume your issue deliveries by clicking “Unhold Subscription”.

What is included in my Adirondack Explorer subscription?

The 1-year subscription to the Adirondack Explorer includes six bi-monthly magazine issues plus our annual Outings Guide. The Explorer offers both print and digital subscriptions. We also offer an All Access Pass that allows you to receive both the print issues as well as access to the magazine via our mobile app. (Note: The mobile app is designed specifically for mobile phones and tablets and will not work on desktop computers/laptops.)

Can I disable auto-renewal? 

Yes, if you have an existing auto-renewal subscription and want to turn off this feature, log into your subscription account and click “Turn Off” under the orange banner that reads “Automatic Renewal”. This will disable automatic renewal. You will have the option to turn automatic renewal back on at any point if you wish to do so. 

Can I give a subscription as a gift to a friend or family member?

Yes! To do so, click the “Subscribe” button in the upper right corner of the Explorer home page, then click “Give a Gift” under the Adirondack Explorer logo.

Select the subscription type that you want to give as a gift and enter the information for both the gift recipient and yourself (gift giver). Enter payment information and click “Place Your Order” to submit payment. Similarly to regular subscriptions, gift subscriptions can either be set to automatically renew or purchased as a one-time payment. 

Note: If you have an existing subscription and want to give a gift, make sure to log into your account first by clicking the “Renew/Login” link next to the “Give a Gift”. Once logged into your account, click the green “Buy Gift Subscription” button in the upper right corner. This will automatically populate the gift giver fields with your personal information and ensure that the gift subscription is correctly associated with your account.

What is the Adirondack Almanack? 

The Adirondack Almanack is a public forum owned and operated by the Adirondack Explorer. It is dedicated to promoting and discussing current events, history, arts, nature and outdoor recreation and other topics of interest to the Adirondacks and its communities. We publish commentary and opinion pieces from voluntary contributors, as well as news updates and event notices from area organizations.

Do I need a subscription to access the Adirondack Almanack? 

Nope! While the Explorer manages the Almanack, this online forum is free for users and separate from the Adirondack Explorer magazine that comes out bi-monthly. Click here to access the Almanack and sign up for its daily email newsletter.

Are the email newsletters the same as a magazine subscription? 

No. The Explorer offers a full slate of weekly and daily email newsletters around a variety of topics, from water quality to outdoor recreation to a daily dose of the latest commentary and information on the Adirondack Almanack. You can pick and choose what interests you. If you want to receive any of our regular newsletters, visit the Newsletter section of our website to sign up.

NOTE: If you are an active magazine subscriber, your email address associated with your online account may or may not be the same as the email you entered to receive the email newsletters.